Privacy policy
This Website Privacy Policy describes how HaleandHawthorn.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
This policy exists in addition to our General Privacy Policy.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to carry out your instructions. We may also collect additional information if you contact me for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Legal Compliance Information
- Purpose of collection: to reference relevant information necessary for the completion of your instructrions.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with the e-signature platform DocuSign.
- Personal Information collected: location, ID documentation, email address, name and signature.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize the Site.
- Source of collection: Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with the processor Shopify e-signature platform DocuSign.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with the processor Shopify .
- Personal Information collected: name, billing address, payment information (including credit card numbers, email address, and phone number.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided Personal Information, please contact me at the address above to request deletion.
Sharing Personal Information
Your Personal Information is shared with service providers to help provide services to you and fulfill contracts with you, as described above. For example:
- We use Shopify to power the Site. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use DocuSign to handle your documentation and record e-signatures and other legal actions. You can read more about how DocuSign uses your Personal Information here: https://www.docusign.com/privacy/.
- We use Zoom to facilitate video calls with you and the record your statements for evidential purposes. You can read more about how DocuSign uses your Personal Information here: https://explore.zoom.us/en/privacy/.
- We use Appointly to schedule video calls with you. You can read more about how Appointly uses your Personal Information here: https://dashboard.apntly.com/apntly-app/privacy/.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect my rights.
Using Personal Information
We use your personal Information to provide services to you, which includes: offering services and fulfilling your instructions, processing payments and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to UK privacy legislation (“UK GDPR”), as a resident in the UK, we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with my legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For my legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for my records unless and until you ask me to erase this information. Even then we may need to retain certain information for evidential and compliance purposes (e.g. to show that you made your statutory declaration), but will consider carefully the legal basis for doing so before doing so. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our partners Shopify, Zoom and DocuSign may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you please see their above referenced privacy policies for further information.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit the Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on the Site and to provide services.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
identity-state |
Used in connection with customer authentication. |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication. |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication. |
12w |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies used on the Site are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of the website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how information is shared with third parties such as advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter data collection and usage practices when such a signal from your browser is detected.
Changes
This Privacy Policy may be updated from time to time in order to reflect, for example, changes to practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact me by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with the response to your complaint, you have the right to lodge your complaint with the Information Commissioner's Office (ICO). You can view contact details for the ICO here: https://ico.org.uk/global/contact-us/
Last updated: 05/03/2023